Northeastern, PA -
Comcast Business today announced that TMC, a global, integrated media company, has named its My Account portal and mobile application as a 2018 Customer Experience Innovation Award winner, presented by TMC's CUSTOMER magazine.
The 2018 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.
“Comcast Business has made a companywide commitment to making customer experience our best product - My Account perfectly illustrates this commitment. We're honored to have our portal and mobile app recognized by the TMC team with this important award,” said Denice Hasty, Chief Marketing Officer, Comcast Business. “As digital transformation takes hold, Comcast Business is not only providing the advanced technology solutions to help customers get ahead in the connected economy but is transforming our own operations to optimize the relationship between people, processes and technology.”
Comcast has made great progress improving CX technology and continues to innovate in the areas of customer on-boarding, customer support, customer-first culture and next-gen systems. These improvements are brought together in My Account - an innovative online account management platform.
Through My Account, Comcast Business is empowering customers to control their accounts from the minute their order is placed with digital self-service options. Customers can:
