UGI Launches New Customer Billing System

09.08.2017


Northeastern, PA - UGI recently launched its new Customer Relationship and Billing system, providing the utility's nearly 700,000 customers with easier access to their accounts.

The CRB system replaces UGI's two aged customer information systems, and is the result of a multiyear effort involving internal and external resources, UGI said in a press release.

As part of the unveiling of the new system, all UGI customers will receive a new account number that will come with their September bill. Customers who use UGI's eBill program will have to set up a new online account utilizing the new account number at www.ugi.com for recurring or scheduled eBill payments.


After customers register their new online account, they will have access to a number of new and enhanced features, including:


  • Viewing and paying bills online.

  • Checking account balance.

  • Reviewing usage and billing history.

  • Reducing bills with energy-saving tips.

  • Applying for energy-efficiency rebates.

  • Updating account information with new phone numbers, email or mailing addresses.

  • Signing up for budget billing, autopay, eBill or other services.

  • Updating bank account information used for UGI bill payments.



The customer system upgrade also allows UGI to consolidate its toll-free contact numbers to a single 800 number. UGI customers can contact the company by calling 800-276-2722 for all emergency calls, as well as for information inquiries.